Shipping & Exchange Policy
Orders will be shipped within 7-10 business days via USPS First Class/Priority Mail, and is subject to product availability. Custom orders or pre-order items will ship within 6-7 weeks after the pre-order period ends, depending on production, processing and shipment time. Inventory fluctuates which may delay your ship date. Seller will not be responsible for shipping delays caused by a carrier or weather incidents. Shipping charges may be billed separately on credit card orders if shipping method changes or requested after order is placed.
Customer must notify Seller at time of purchase if a signature is required for residential deliveries. Seller is not liable for any lost or stolen goods that are delivered to a residence without requiring a signature.
Official Para Connect does not accept returns but we courteously accept exchanges. Additionally, we do no process cancelations under any circumstances. Please be sure to read our size chart if you have any questions regarding the fit of our merchandise. If you receive an item and the sizing is not perfect for you we are happy to exchange it for the right size; providing it is in stock. If your item is not in stock we will exchange it for another item of equal or lesser value. Customers wishing to exchange merchandise purchased must first contact us via email at firstname.lastname@example.org within three (3) business days of receiving the merchandise.
The original packaging must accompany the merchandise. Items being exchanged must be safely packaged, shipped, and postmarked within seven (7) business days of receiving the merchandise. Please keep in mind that no exchanges will be granted until we receive the original purchased item in the original condition.
The Following Items are Not Eligible for Exchange:
- Items that show evidence of wear (i.e stains, signs of washing, etc.)
- Sale priced items
You should expect to receive your exchange within four weeks of giving your package to the return shipper, however, in many cases you will receive an exchange more quickly. This time period includes the transit time for us to receive your package from the shipper (5 to 10 business days), the time it takes us to process your exchange request once we receive the package (3 to 5 business days), and the time it takes for the package to be delivered back to you (7-10 business days).